How can I cancel or update my order?
Zalora understand that after placing an order customers may have to change some details due to different circumstances. Unfortunately, Zalora are no longer able to update the payment method, voucher application and choice of item/s (colour, size, type) after completing checkout.
What does it mean when my item is out of stock?
Sold out items from confirmed orders may be a result of Zalora performing stringent quality checks and if a customers item is the last piece available that failed our checks, Zalora will cancel and refund (for pre-paid) items, even if a customers order was confirmed. Customers will receive the SMS and the email notification upon cancellation.
What is Zalora NOW?
Zalora NOW is a subscription program that gives customers access to perks designed to make customers’ online experience even better.
Are Zalora products authentic?
Zalora operates a zero-tolerance policy towards the buying and selling of counterfeit products. Zalora strives to ensure that all products sold on Zalora’s platform are authentic and sourced directly from reputable suppliers.
Who are Sellers?
Third-party sellers are independant retailers, boutiques and brands. They have been carefully curated for style and quality, offering to customers a wide array of fashion-forward products. Although Zalora features them on Zalora’s website, these sellers store and pack items themselves and Zalora can only step in for delivery.
How do I use a voucher code at Zalora?
A lot of time and effort goes into collecting and looking for the best and most recent codes by the team at Rappler Promo Codes that Zalora has on offer. The team does their best to explain how Zalora’s vouchers codes are used. For a step-by-step guide, scroll up to the How Do I Use My Zalora Voucher Code? section.
How do I redeem my Zalora voucher code?
Have a look at the different voucher codes offered and select the ‘Get Coupon’ button. A code will appear on your screen and will open a new tab to the Zalora’s website.