Why pre-order? Can’t I just buy it when it’s released?
Customers can, but pre-ordering ensures that customers guarantee themselves a copy and that it’s shipped to them as soon as it’s released. Pre-ordering means that customers don’t have to remember when a title is released - think set and forget - and it very often secures customers an exclusive or bonus item with it (as advertised as part of the specific pre-order).
How do I cancel or change my order?
An order can be changed or cancelled at any time before the order is shipped. Simply login to ‘My Account’ and select the appropriate option. Alternatively, contact Sanity to arrange the cancellation of the order.
My order arrived damaged, what can I do about it?
Should a customer’s order arrive damaged or faulty, please contact Sanity within 14 working days of their order being fulfilled and Sanity will arrange an exchange or refund. If any item in a customers order has a cracked jewel case (the clear DVD or CD case), contact Sanity and Sanity will ship customers a replacement case at no extra charge.
How do I check my order status?
Customers can check their order status by logging into ‘My Account’ and selecting the relevant order. Sanity will also regularly review a customers order and email customers with up to date information on its status.
When will payment be charged and deducted from my payment method?
Sanity process and deduct payment once the order has been shipped. Sanity do not take payment when the order is placed. Customers will receive an email notification once the order has been shipped.
How can I get a promo code for Sanity?
Our team at Rappler Promo Codes is constantly looking for the best Sanity promo codes to help save you money. If there are ever Sanity promo codes available, this means that Sanity will most likely have it available for you to use. Check out the list of offers to see which promo code best suits you.
Do students get a discount code?
Rappler Promo Codes understands the importance of money-saving for students and if Sanity offers student discounts, Rappler Promo Codes’s team will do everything they can to find and list them so that students can save money.