How do I know my order was successfully placed?
Customers will know their payment has been successful if they receive an instant order confirmation email detailing their order. Once their order is packed and dispatched, Ksubi will send customers another email with a unique tracking number and a link where they can track the delivery of their order to their door.
Can I edit my order?
Ksubi can generally make changes to the billing address, delivery address and contact number on an order if Ksubi receive a request to do so prior to shipping a customers order. Unfortunately, Ksubi is unable to edit the item, size, colour or quantity of an item or items on a customers order.
I have received my order but an item is missing, what do I do?
Sometimes Ksubi might need to source items on a customers order from different locations to make sure Ksubi can track down everything for customers. This means that sometimes Ksubi doesn’t send everything customers have ordered at the same time. If a customers order has been sent separately, they will receive multiple tracking emails and will be able to track each item online via the courier’s website.
Can my e-voucher expire?
E-vouchers are valid for three years.
Can I cancel my order?
After placing an order Ksubi are generally unable to make any changes to a customers order, however, customers can contact Ksubi and Ksubi’s team will endeavour to cancel the order wherever possible.
How do I redeem my Ksubi discount code?
Have a look at the different discount codes offered and select the ‘Get Coupon’ button. A code will appear on your screen and will open a new tab to the Ksubi’s website.
How do I use a discount code at Ksubi?
A lot of time is spent collecting and searching for the most recent and best Ksubi discount codes, by our team at Rappler Promo Codes. The team also illustrates how to use Ksubi’s discount code by scrolling up and reading ‘How do I use My Ksubi Discount code?’.