How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition or the material it is made from. If customers can’t find this information in the product description, please get in touch with Cotton On through Cotton On’s website.
Do you stock the same products online and in-store?
Cotton On online store does not always stock the same items customers will find in-store, and prices may not be the same in-store as online.
Can I change or update my online order?
Cotton On work to get customers’ orders to them as quickly as possible, so once their order is placed Cotton On isn’t able to make any changes to the details of the order. Cotton On also cannot change the items or sizes in customers’ order once it is placed, but if customers chat with Cotton On online, Cotton On may see whether there is still time to cancel the order to allow customers to place the order again with the correct details.
Why does the item in my bag now say it’s unavailable?
When customers add items to their bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until they have checked out, paid and their order has been confirmed, so on occasions, an item can sell out while a customer is shopping. If customers receive an error stating they cannot checkout due to an item being unavailable, they will need to remove this item from their bag so they can complete their order.
Where can I find a size guide?
Customers can find the measurements and size conversions for shoes and clothing in Cotton On’s sizing guide.
How can I get a promo code for Cotton On?
Our team at Rappler Promo Codes is constantly looking for the best Cotton On promo codes to help save you money. If there are ever Cotton On promo codes available, this means that Cotton On will most likely have it available for you to use. Check out the list of offers to see which promo code best suits you.
How do I use a promo code at Cotton On?
A lot of time and effort goes into collecting and looking for the best and most recent codes by the team at Rappler Promo Codes that Cotton On has on offer. The team does their best to explain how Cotton On’s promo codes are used. For a step-by-step guide, scroll up to the How Do I Use My Cotton On Promo Code? section.