Why is my order status ‘awaiting payment’? Should I re-order?
Most online payments are processed immediately. The order status will be changed to “processing” and customers will receive a confirmation email once their order is confirmed. If a customers order is still “awaiting payment” after 2 working days, kindly reach out to Althea’s help team at firstname.lastname@example.org for assistance. Unless customers are certain the payment failed, do not re-order just yet to prevent duplication.
Can I edit my order list?
Unfortunately, changes are not allowed once the order is finalized. The invoice is already printed and released for processing so changes are no longer possible.
I’ve met the minimum purchase amount, why does it say the code is not applicable?
As promotion items are not taken into calculation, please double-check that the regular-priced items total meets the minimum requirement. If the code still does not apply, kindly reach out to Althea’s help team at email@example.com for assistance.
How do I know if I’m buying genuine items?
Althea only stocks genuine and authentic items, sourced directly from the brands Althea works with – so customers can be sure the item they receive is 100% genuine. Althea’s authenticity pledge is backed by a 200% money-back guarantee!
What’s the expiry of the product?
All products on Althea are newly manufactured and normally have up to 2-3 years shelf life. Most products will have the manufacturing or expiring date on the packaging so customers will be able to check them once they arrive. For a general guide on how to identify expiry date, do check out Althea’s blog post right here.
How can I get a promo code for Althea?
Our team at Rappler Promo Codes is constantly looking for the best Althea promo codes to help save you money. If there are ever Althea promo codes available, this means that Althea will most likely have it available for you to use. Check out the list of offers to see which promo code best suits you.
Do students get a discount code?
Rappler Promo Codes understands the importance of money-saving for students and if Althea offers student discounts, Rappler Promo Codes’s team will do everything they can to find and list them so that students can save money.